Privacy Policy

VELOUR is a private luxury concierge. This policy explains what we collect through this website, why we collect it, and how you can reach us about it. It applies to velourint.com and to inquiries sent through it.

What we collect

Our inquiry form collects the details you enter. That includes the service, location, dates, 24-hour times, routes, guest or passenger count, first and last name, email address, phone or WhatsApp number, and any notes. Private aviation requests include the flight type, origin, and destination. Mobility requests include the vehicle or driver type, pickup, and destination. If you arrive through a referral link, its referral code is attached to the inquiry automatically. Nothing on this site requires an account, and we do not ask for payment details anywhere on the site.

Why we collect it

To respond to your request and coordinate it. Your concierge uses these details to source the yacht, vehicle, aircraft, or residence you asked about, to confirm availability and timing, and to reach you about the arrangement. We do not use inquiry details for unrelated marketing.

Who sees it

Your inquiry goes to the VELOUR concierge desk. Where fulfilling a request requires it, we share only the details an operator needs to quote or confirm it, for example passing a date, party size, and first name to a charter operator or a residence manager. We do not sell your information, and we do not share it with advertisers or data brokers.

Cookies and browser storage

We do not use advertising cookies. If you arrive through a partner link containing ?ref=, that code is saved in a first-party velour_ref cookie for 90 days so the inquiry form can credit the correct referrer if you submit one later. The cookie is limited to this site, is not used for advertising or cross-site tracking, and clearing your browser data removes it.

Google Analytics starts only after you choose Accept cookies. It measures page visits, referring websites, contact link clicks, and successful inquiries. Google receives website activity and browser or device information. We do not send inquiry answers, names, email addresses, phone numbers, referral codes, or URL query strings to Analytics. Google explains its data handling in its privacy policy.

We save your Analytics choice in this browser for 180 days. You can decline or withdraw permission at any time using the control below. Withdrawal stops future Analytics events and removes this site's Analytics cookies. Your referral cookie and inquiry form work independently of this choice.

Learn how Google uses information from sites that use its services.

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How long we keep it

We keep inquiry records for as long as needed to serve you and to maintain our own business records. If you would like your details removed, ask us and we will remove them, except where we are required to retain something for legal or accounting reasons.

Your choices

You can ask us what we hold about you, ask for a correction, or ask us to delete it. Depending on where you live, you may have additional rights over your personal information. Contact us using the details below and we will respond.

Children

This site is intended for adults. We do not knowingly collect information from anyone under 18.

Changes

If this policy changes, the revised version will be posted here with a new “last updated” date.

Contact

Questions about this policy, or about information you have sent us, can go to [email protected] or +1 (727) 515-9741.